Support Options

IT Support Option 1: Ad Hoc Support

This is a basic service which is charged by half a day (4 hours).  This is ideal if you only have support requirements just a few times per year to enhance your existing IT staff.

IT Support Option 2: Pre-Paid Support Hours

Ideal for companies with some limited in-house IT expertise who want the comfort of knowing there is someone to call on in an emergency. You buy an agreed number of support hours in advance which are then used for any purpose you wish relating to IT, be it problem solving, hardware repairs, administration tasks etc. The benefit of this agreement is you ultimately only pay for the time you use.

IT Support Option 3: Remote Support

The vast majority of IT problems can be resolved remotely. The Remote Support Agreement gives unlimited problem solving support by either remote connection or telephone, for a competitive fixed quarterly fee based on the size and complexity of your system.

Administration tasks such as adding or removing users, setting up new email addresses, etc. can be undertaken.

This agreement can include optional 24/7 remote server monitoring for additional peace of mind.

Under the Remote Support Agreement any site visits required are chargeable at the ad-hoc half day rate.

Download GDRP Request Form

Please download the GDPR-Form Request form to complete application for Data transfer